In my country, when we still had most shops and services coming from small businesses, it was common to receive discounts and benefits for being a long-time customer, and in december, almost all shops gave small gifts to their customers. But then, the multinational corporations came with full force and people embraced them… no need to tell how this ended
That’s because small businesses know there’s half a dozen competitors within a 20 minute drive and care about keeping your business.
When there’s two huge corporations that own the market between them, there’s more profit in not competing than they’d get by trying to win customers from each other.
Indeed, and also because those small shops were often owned by families or had less abstraction layers that remove all traces of humanity, like in the big corps
Didn’t work for me with Verizon. They do not care. They want you to quit. Comcast wants you to quit too. By switching between providers every year, the Sales Executives of competing companies get to show big numbers of new customers and get a bigger bonus.
In my country, when we still had most shops and services coming from small businesses, it was common to receive discounts and benefits for being a long-time customer, and in december, almost all shops gave small gifts to their customers. But then, the multinational corporations came with full force and people embraced them… no need to tell how this ended
That’s because small businesses know there’s half a dozen competitors within a 20 minute drive and care about keeping your business.
When there’s two huge corporations that own the market between them, there’s more profit in not competing than they’d get by trying to win customers from each other.
Indeed, and also because those small shops were often owned by families or had less abstraction layers that remove all traces of humanity, like in the big corps
Didn’t work for me with Verizon. They do not care. They want you to quit. Comcast wants you to quit too. By switching between providers every year, the Sales Executives of competing companies get to show big numbers of new customers and get a bigger bonus.