Guests report getting billed hundreds of dollars for smoking, based on the readings of an “algorithmic” smoke detector. The sensor manufacturer markets its product as a way for hotels to unlock new revenue streams.
Guests report getting billed hundreds of dollars for smoking, based on the readings of an “algorithmic” smoke detector. The sensor manufacturer markets its product as a way for hotels to unlock new revenue streams.
How do you prove to the bank or in a court of law that you didn’t do something? The hotel is alleging that their algorithm detected smoking.
Besides setting up a camera which seems to be very invasive, how would you fight this?
This seems like a good point. That said, the bank is the failure point here. I don’t know if they are actually bound to any laws, or if it’s just the bank policy?
If I were them, I’d bitch the bank out and threaten to leave. This is such a clear case of fraud they aren’t fighting.
The burden of proof that the sensors cannot provide false positives falls on the hotel chain, not the person getting charged. There is also the question of whether the sensors can be triggered by someone else, or an adjacent room.
You fight them by filing a lawsuit for fraudulently charging you.
Ah yes, the system keeping the poors in their place.
Most people can’t afford the time and money required for this, so they don’t bother. So corporations and corrupt people get away with all kinds of things.