An app is the only formal written communication method I have with my apartment complex. And it’s a shit app. I sent my 60 days move out notice to “management” on their app and the message went and sat in someone’s inbox who no longer works there. Just give me a damn team email or something. Luckily that screw up was their fault and didn’t impact my move out.
This is it. I attempted to order some pizzas from Pizza Hut on their website because they had a deal going on. I remember their website being pretty good like 10 years ago, but now it was such a buggy mess it literally wouldn’t let me order a pizza. I would go through the system up to the point where it says “add to order” and it would just glitch out and make me start over. I then switched to my PC because I figured it would be easier and the exact same thing happened. I ended up getting frustrated and ordering pizza somewhere else because their website was so shit. I am sure their app would have worked fine but I am not installing 500 apps for every shitty chain restaurant I go to.
Yeah it’s weird when websites show the sign up button, but hide the log in button inside some little shit of a menu.
Like… are people coming back to your website after signing up…? I would have thought that repeat log ins would be the more common use case by far.
They’re making their site inconvenient so you’ll download their app. Every fucking website and product has an app now.
Too bad I don’t give a shit. I’m not downloading an app just so i can pay my water bill
An app is the only formal written communication method I have with my apartment complex. And it’s a shit app. I sent my 60 days move out notice to “management” on their app and the message went and sat in someone’s inbox who no longer works there. Just give me a damn team email or something. Luckily that screw up was their fault and didn’t impact my move out.
This is it. I attempted to order some pizzas from Pizza Hut on their website because they had a deal going on. I remember their website being pretty good like 10 years ago, but now it was such a buggy mess it literally wouldn’t let me order a pizza. I would go through the system up to the point where it says “add to order” and it would just glitch out and make me start over. I then switched to my PC because I figured it would be easier and the exact same thing happened. I ended up getting frustrated and ordering pizza somewhere else because their website was so shit. I am sure their app would have worked fine but I am not installing 500 apps for every shitty chain restaurant I go to.
Could be that the priority is to get more sign ups or that once signed in, customers typically stay signed in
I’m guessing it’s business that are optimizing for number of signups instead of returning users. Which is short sighted and stupid.