At my old job, we had phone surveys on the receipts. Customer could call and rate their service from 1-9 (I can only guess that when they implemented the system it could only register a single digit rating). When tallying up “positive” and “negative” reviews, 9 counted as positive, anything below that was negative.
We had one woman that would give us a review every week, but would give us an 8 because she “doesn’t like odd numbers”. We had to ask her to please stop because it was actually hurting our numbers.
At my old job, we had phone surveys on the receipts. Customer could call and rate their service from 1-9 (I can only guess that when they implemented the system it could only register a single digit rating). When tallying up “positive” and “negative” reviews, 9 counted as positive, anything below that was negative.
We had one woman that would give us a review every week, but would give us an 8 because she “doesn’t like odd numbers”. We had to ask her to please stop because it was actually hurting our numbers.