If the network you are in is small enough that you interact with your POs outside the ticket system, you might be able to train them to be less bad. Pick one thing on the ticket and try to work into a conversation how they could have helped you understand the problem faster. Bonus if you can go over the same thing with more than one of them, and maybe they’ll interact with each other and reinforce the learning.
If the network you are in is small enough that you interact with your POs outside the ticket system, you might be able to train them to be less bad. Pick one thing on the ticket and try to work into a conversation how they could have helped you understand the problem faster. Bonus if you can go over the same thing with more than one of them, and maybe they’ll interact with each other and reinforce the learning.
I’ve tried that for two years before leaving. They celebrated their ignorance.