You are being deliberately misleading. The article says she upholds the right to protest:

“the right to say those things is protected by the First Amendment, and the NYPD must uphold that right.”

And apologizes that it was difficult for people to get into and out of the building:

“Our other job that night was to ensure that people could easily enter and leave shul. That is where we fell short. And for that, I apologize to this congregation.”