In a press conference this week on New York City’s $12 billion budget gap, Mayor Zohran Mamdani zeroed in on the previous administration’s artificial intelligence chatbot as one of “a number of different things we’re going to pursue for savings.”
In a press conference this week on New York City’s $12 billion budget gap, Mayor Zohran Mamdani zeroed in on the previous administration’s artificial intelligence chatbot as one of “a number of different things we’re going to pursue for savings.”
it’s short sighted, because an ai chat bot that can answer basic surface level questions 24/7 should absolutely be more cost effective than having staff field the same questions. You can have half of them be the escalation point and assign different work to the other half. For the population of NYC this is the right approach.
However I would accept that the previous administration was corrupt and overpaid an incompetent contractor. Mamdani should restart the project, not scrap it.
The only way a chatbot can accurately answer basic level questioning is if staff has put in time to do the documentation. If they have, you frequently don’t even need the chatbot because simple web searches will show up the question and answer or one of the major chatbots will have already indexed the documentation and can answer the question for free.