When I was in an area that only had Spectrum and was forced to use them I was appalled at how awful the service actually was.
No exaggeration the internet went out for around 6 to 8 hours on a random day of the month EVERY single month often times twice a month. Every. Single. Month. That I had them. And I had them for right at 3 years! My internet now only goes out if the power goes out and then comes right back on.
It was also ridiculous quality I pay $40/month for the same speeds I was getting with their $100/month plan. Granted, I use fiber now but still how in the hell was that even ok I actually don’t understand how they stay in business like that. Like I pay less than half for the same speeds with ZERO downtime.
Anyway after I switched they bombarded me with calls and physical mail. I mean dude they would call at like 8 am trying to sell me internet or phone or whatever. 8 am is insane for a cold call and it seemed like it would always be on the one day I had off that week.
I finally called them and told them that according to the law (TCPA) if they continue to call I will file a complaint and they will be fined $500 per call. And just like that all the calls stopped. I had to actually make an entirely new email to get the emails to stop though I can’t tell you how many times I’ve seen the exact screen you posted.
Also when I returned the router the “computers were down” and they had to hand write me a receipt for it and then months later seriously like 3 or 4 months after that they tried to say I didn’t return it. Luckily I kept that piece of paper but imagine if I hadn’t. I wonder how many people they hustle out of money that way.
Anyway, that’s my rant. Good luck to you and sorry you have to deal with Spectrum!
You have a different username than the poster.