I had the save thought and the same wish-wash conclusion.

What about the outlook thing? Don’t understand.

This. I don’t need braille to know which button, it becomes muscle memory. A touch screen UI changes dynamically, so having muscle memory like for a physical momentary switch is impossible. And the tactile feedback is important too.

You can report the seller, and I am to understand that they take you seriously.

Frightening, isn’t it?