Finding is one of most direct statements from the tech company on how AI can exacerbate mental health issues

More than a million ChatGPT users each week send messages that include “explicit indicators of potential suicidal planning or intent”, according to a blogpost published by OpenAI on Monday. The finding, part of an update on how the chatbot handles sensitive conversations, is one of the most direct statements from the artificial intelligence giant on the scale of how AI can exacerbate mental health issues.

In addition to its estimates on suicidal ideations and related interactions, OpenAI also said that about 0.07 of users active in a given week – about 560,000 of its touted 800m weekly users – show “possible signs of mental health emergencies related to psychosis or mania”. The post cautioned that these conversations were difficult to detect or measure, and that this was an initial analysis.

As OpenAI releases data on mental health issues related to its marquee product, the company is facing increased scrutiny following a highly publicized lawsuit from the family of a teenage boy who died by suicide after extensive engagement with ChatGPT. The Federal Trade Commission last month additionally launched a broad investigation into companies that create AI chatbots, including OpenAI, to find how they measure negative impacts on children and teens.