Maybe a little of Column A, little of Column B. Don’t forget that MS in their infinite wisdom made it so you have to basically do a shamanistic ritual now to actually shut down the computer and not just put it in “Low Power Mode” so it “wakes up faster next time you want to use it” so they might have attempted to shut it down and restart it
Yeah, I think this person is delusional. I would typically indicate I’ve already tried while while stating I’m proceeding to do it again. I want to keep teir one support on script so I can get to teir two, if needed.
It’s also a good procedure to follow their instructions verbatim because software and hardware can be weird in non-obvious ways and those teir one instructions are often written by higher level tiers so they don’t get bothered on a weekend.
This patient’s prescription was for an electron beam, so she positioned the turntable and left the room. In the room next door, shielded from the radiation, was the control terminal. The technician started keying in the prescription to begin the treatment.
If things were exactly following the routine, she’d be able to communicate with the patient via an intercom, and monitor the patient via a video camera. Sadly, that system had broken down today. Still, this patient had already had a number of treatments, so they knew what to expect, so that communication was hardly necessary. In fact, the Therac-25 and all the supporting equipment were always finicky, so “something doesn’t work” practically was part of the routine.
The technician had run this process so many times she started keying in the prescription. She’d become an extremely fast typist, at least on this device, and perhaps too fast.
It used to be about half of users lied about restarting because “That couldn’t possibly solve this problem!” Now there’s also people who truly believe they did but didn’t because MS sucks and broke shutdown. IT could be fairly confident in saying “No you didn’t.” to almost every user.
Except we can tell that you didn’t…
Uptime: 237 days
“I closed the lid…”
Yes, never trust a user :)
Maybe a little of Column A, little of Column B. Don’t forget that MS in their infinite wisdom made it so you have to basically do a shamanistic ritual now to actually shut down the computer and not just put it in “Low Power Mode” so it “wakes up faster next time you want to use it” so they might have attempted to shut it down and restart it
Yeah, I think this person is delusional. I would typically indicate I’ve already tried while while stating I’m proceeding to do it again. I want to keep teir one support on script so I can get to teir two, if needed.
It’s also a good procedure to follow their instructions verbatim because software and hardware can be weird in non-obvious ways and those teir one instructions are often written by higher level tiers so they don’t get bothered on a weekend.
Reminded…
Yes good read! (sad aspects too)
And a kinda spoiler from the next paragraph…
It used to be about half of users lied about restarting because “That couldn’t possibly solve this problem!” Now there’s also people who truly believe they did but didn’t because MS sucks and broke shutdown. IT could be fairly confident in saying “No you didn’t.” to almost every user.
From my experience, having fastboot on will report long uptime despite the reboot. So the user in question might be telling the truth.