Not mine but this is actually what I did too.
I said I plan to charge back on my credit card. They threatened that if I did that, they can’t promise my account wouldnt be flagged.
I said “bet” and they removed the cancellation fee and cancelled the service.
Well yeah, there isn’t a company in the world that likes charge backs. Just be aware that by doing it you’re cutting off any possibility of doing business with that company in the future.
Your bank isn’t a fan of them either. So if you go on a charge back spree they’ll notice and could stop issuing them for you.
They may cancel your credit card or refuse to open new ones for you, but they can’t refuse to charge back transactions you dispute.
Half true. They will refuse charge backs if you keep doing them. I’ve seen them be refused on customer orders before.
How can that comply with federal law that customers are not liable for fraudulent purchases on credit cards?
I would imagine that it’s exactly because of the word you used. Fraud.
If someone is going on a chargback spree it’s going to look fraudulent from the customers end. So their would likely need to be some kind of evidence or back and forth with the credit card company. Since they are now the middle man taking money from companies and putting it back in a lowly plebs pocket.
Not victim blaming nor defending Adobe because fuck them, but… It’s not a cancellation fee and they’re actually nice to let you cancel earlier.
I explain: when you sign up, you can choose between monthly commitment or yearly commitment. Yearly commitment has a much lower monthly fee because they want to discourage occasional usage, but many individuals wouldn’t like to pay the huge yearly sum in a single payment, and in this case they offer a yearly plan with monthly installments. (For a big company instead is the opposite, they prefer paying the huge sum and get a single invoice instead of 12 invoices - less work for the accounting dept). Yearly plan with monthly installments isn’t the same of a monthly plan.
So, technically, the user agreed to a 1-year contract and they’re even nice to let you go out earlier by just paying back the discount that you got in the meantime, like if you subscribed monthly. If you think about it, it’s almost unheard. With most yearly contracts, there’s no possibility of early cancellation. Even Amazon, that label themselves “the most consumer friendly company” doesn’t easily give partial refunds to unused Prime subscriptions.
Regarding the chargeback, in my country all the banks except American express would reject it as you got the service as stated in the contract
Now that I almost defended Adobe, fuck them and always try to find an alternative to their products before giving a single penny to them
It’s been roughly 8 years since I last paid for an Adobe subscription. The subscription period was over and yet they renewed it unilaterally. A whole year nonetheless.I called my bank, explained the situation, alleged scam and asked for a refund and to forever block any attempt from Adobe to charge my credit card. No only they agreed right away (which actually surprised me). They said that they have received a lot of similar request from other customers, all coming from Adobe.
Wow, I had no idea Acrobat Reader still exists. They charge €15,72 per month now apparently.
Reader has always been free. This is for Pro which allows you to do manipulation of PDFs, not just viewing them.
I vaguely remember (but can’t find it right now) that the PDF format became open source at some point and free alternatives came out for PDF editing. And that was already back in the 2000s when people still printed documents (which is what PDF was originally meant for).
In modern times, every browser/OS can read PDF, every text editor can export to PDF, nobody prints physical documents and there are free alternatives – so why do they still exist and who is paying?
