silence7@slrpnk.net to

News@lemmy.worldEnglish · 6 days ago

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

386

That Dropped Call With Customer Service? It Was on Purpose.

www.theatlantic.com

silence7@slrpnk.net to

News@lemmy.worldEnglish · 6 days ago

Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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dan1101@lemmy.world
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6 days ago
Too many businesses grow and merge beyond their ability to support their customers. I say companies shouldn’t be allowed to merge unless their average time to connect callers to a live person is less than one minute.

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