it’s also stressful and funny when somebody is trying to tell you their computer problems and it seems like it’s really bad. then you go and look around and you can’t find anything wrong. and their all
As someone who formerly worked phone support, let me assure you we love the dumb, easy ones. Everyone wants an easy win and bonus when it kicks you to the back of the call queue.
Sometimes I know I need to zone out a bit as the story is completely unrelated to the problem. The trick is making sure you start paying attention again at the right time.
it do be like this sometimes
it’s also stressful and funny when somebody is trying to tell you their computer problems and it seems like it’s really bad. then you go and look around and you can’t find anything wrong. and their all
hey you fixed it!
Me every time I call tech support. I feel so stupid.
As someone who formerly worked phone support, let me assure you we love the dumb, easy ones. Everyone wants an easy win and bonus when it kicks you to the back of the call queue.
unless it’s so dumb it’s not obvious
i learned no question is too stupid
and yes it must be plugged in to work
My favorite question to ask callers when I worked phone support: “What happens when you push the power button”
I got so many “wait, theres a power button?!” replies. And a few <click, whurrrr> “Uhh, i’ll call you back if i have anything else”.
Sometimes I know I need to zone out a bit as the story is completely unrelated to the problem. The trick is making sure you start paying attention again at the right time.
oh totally