Guests report getting billed hundreds of dollars for smoking, based on the readings of an “algorithmic” smoke detector. The sensor manufacturer markets its product as a way for hotels to unlock new revenue streams.
Yet another huge win for those who choose to never leave their basements.
I miss my basement.
Anyone got a mirror of the article that is not geoblocked?
I stayed at a “hotel” in Denver a few years ago. It was advertised as a hotel on Hotels.com, and we booked because we thought it was cool that the unit had a full kitchen and was like a condo. We thought it would be the best of both worlds, hotel amenities and Airbnb style room. We get there, and it’s basically an apartment building that they’ve turned into a hotel. They have no staff on site, and I had to download an app to check in and do a face scan. Super not privacy friendly. Then one day we stayed in and we’re having a few drinks and conversing. This was 5 guys. We weren’t being beligerant or loud, just talking. It was maybe 4 pm, and not quiet hours. I get a text saying there was a noise complaint. Then we bailed and got another text saying there was a 2nd noise complaint. They threatened us with a $500 fee the 2nd time. I told them we were no longer in the room, so it wasn’t us. We later found what we assumed was a bug device that notified them if we went over a certain decibel level.
I never got charged, but I was ready to fight tooth and nail with my credit card company if they did. It was very weird, and I would never book with that company again.
Do you happen to have a description of photo of the bug device? Interested to find out whether I am running into a similar situation myself.
Sounds like a great way to abuse front desk staff by proxy.
Couldn’t that be interpreted as a confession that their air is at least as unsafe as staying with a heavy smoker the whole night, in terms of PM 2.5 and other hazards?
This is why I preemptively destroy the hotel room.
Sounds like an easy lawsuit. Record the entire stay, test different variables like a hair dryer, candle, fan, soldering smoke, medical equipment like nebulizer, steamer, etc. If they fine you, simply find a lawyer and request a $5M settlement fee. Boom, early retirement.
How is this a plus for guests wtff
Devils advocate, I guess the room won’t smell like shit
I tend to huff arsenic trioxide when I stay at a hotel. Will the hotel smoke detectors fine me for that?
lol fuck these people and these hotels. It’s not about not smoking, it’s about charging more money.
I have never seen a more clear cut example of a perfect use case for a credit card chargeback.
Fun fact: You can’t dispute part of a charge. If you charge this back and win (you probably will) the hotel loses out on everything, for your entire stay. It also stacks up against them and raises their rates the more they get. An even vaguely concerted effort by people who have been ripped off by this would probably get the hotel in question booted from their credit card processor.
I imagine it’s damn difficult to run a hotel if you can’t accept credit cards. Just saying.
They disputed it with their bank, the bank sided with the hotel because of the sensor report. Just saying.
How do you prove to the bank or in a court of law that you didn’t do something? The hotel is alleging that their algorithm detected smoking.
Besides setting up a camera which seems to be very invasive, how would you fight this?
Sounds like they also need to find a new bank, then. Or more people need to file — Once banks get wise of a particular scam, they’ll start taking a more dim view of it.
STOP USING BANK CARDS TO PAY FOR SHIT… Credit cards are the way, they are SOOOOOO much easier to deal with than a bank. Also fuck banks.
Edit: a word
Simply put:
If something gets fucked up and you used a debit card, you’re the one screwed until it is sorted out (if it is sorted out). Also debit disputes can take 8+ weeks I’ve heard.
If something is screwed up and you used a credit card, then the bank is on the hook until it is sorted out. And typically they’ll credit you the amount until the investigation is complete and it is usually complete within 30 days. I’ve had chargebacks remain credited simply because the other party never responded.
The commenters are saying “bank” but the original article says she disputed with her credit card company so I don’t think that’s the case here.
Surprise, banks also pull disgusting shit. Who would have thought about that.
In two different cases where I’ve disputed part of a charge/order, the credit card company returned the money for the entire order like you said. I was surprised they did that, and didn’t realize that was the norm.
On the one hand, I never wanted anything I extra that I didn’t deserve. On the other hand, both times this has happened to me, the companies at fault really, really went out of their way to deserve it. Not necessarily scam level deserved it like this hotel’s smoke detector scam, but still.
But when she disputed the charge with her credit card company, they sided with the hotel after it provided the credit card company the same smoke report it sent her.
They tried that. If the credit card denies it you could have a lawyer send a letter threatening legal action but that’s all going to be at an extra cost unless you know an attorney or they think they could make enough to o do it on spec.
Or you pay monthly for a law service. Those types of letters are exactly what those programs are intended to cover.
Many credit card software providers also charge for the investigation of chargebacks, to the tune of hundreds of dollars, even if the chargeback is reversed.
Accumulating a history of chargebacks against you as a merchant, even if the consumer ultimately loses them, also counts against you and will raise your rates. The processors don’t like dealing with merchants that they perceive as excessively risky.
I have to deal with this in my business and the whole thing is really a pain in the ass.
That’s not where it ends though. They can send you to collections.
Happened to me from Verizon after I returned their modem and they said I didn’t.
Many different collectors called and wouldn’t the same track# and photos to show it was returned. It eventually went on my credit, which took a slight hit for all of 2 months.
That was a very annoying read. I could feel the tiktok plug even before it was posted. This sucks, but oh my god I hate the internet now.
This is the one time I’m gonna be that jagweed and say I liked it. I’ve never once been on TikTok and I never will. But I was happy to see it in logical and streamlined format. I didn’t feel the need to click on anything. Nothing got in the way… no oppressive popups, members-only, ads, etc. How sad is it that as much as you guys are complaining, and you have the right to your opinions, I found it to be one of the cleanest web pages I’ve seen in months.
My thoughts exactly and while I hate making cliché comments, I’m surprised this isn’t being talked about more in this thread. Felt like I was missing an adblocker, and I was glad it was only 13 tweets.
Wow. That is… that is some horseshit.
It’s the Hertz AI scam in a different sector. I suspect every major rental company will have a version of this soon, and that none of them will be auditable or appealable.
I beg the Death Asteroid to rain down on us.
Ah one step closer to “Fuck you, pay me” business style.
Isn’t this a textbook candidate for a class action suit?
Some lucky lawyers will get rich off of this.
Don’t forget about the lucky customers that might get almost half the fee back.
Half? What kind of class action lawsuits have you been a part of?
Seems like mostly the consumer gets back some 2% or something. I have to assume they are intended to be punitive rather than to make the customer right.
