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I did a factory reset on my Roku several months ago and it works more or less like it would normally. Can’t set themes, which is the only big lack, but most of the important settings are still available. I know I can change the inputs and settings and stuff on it, though, because the hdmi1 is classed to PlayStation and 4 to computer.
I just did a factory reset and never connected to the internet. You can’t disconnect it from the internet without a reset, tho, or you’ll get “not connected” messages frequently, which I assume is what you are talking about.
You can run both, since you have Plex paid for anyway. Then you get the best of both worlds, and can maybe get new users on the jellyfin. If they catch that last 10% difference or Plex goes to shit, and jellyfin is a platform you like since you’ll have low-stakes experience with it, maybe you’ll eventually want to move everyone over.
Plus if one service goes down the other may still be up which is nice.