Companies think if a user gets frustrated and hangs up from the support line, that’s a good thing. One less complaint to deal with.
Even if the user is actually a prospective customer. They don’t track that.
Maybe we should start giving legal consequences for bad customer service. If you can’t get your complaint resolved over the phone in an hour, you can just claim your money back in court. Submit the recorded phone conversation, instant win. Make it easier to sue a company than to deal with their robots.
Companies think if a user gets frustrated and hangs up from the support line, that’s a good thing. One less complaint to deal with.
Even if the user is actually a prospective customer. They don’t track that.
Maybe we should start giving legal consequences for bad customer service. If you can’t get your complaint resolved over the phone in an hour, you can just claim your money back in court. Submit the recorded phone conversation, instant win. Make it easier to sue a company than to deal with their robots.