The idea being it reduces the number of staff needed to run the store because now we can restock shelves uninterrupted.
Of course, that’s not what’s happening. Instead of being asked where our canned mushrooms are, we’re now being asked where aisle 31 is, and we’re having to take extra time to find out what their actual question is.
Because there are only 14 aisles in the store.
Oh, and I actually like being asked where stuff is, because it breaks up the monotony of bringing out rollcomp, rotating, stocking, facing up, putting back rollcomp, repeat until lunch.
I think it’s just becoming more and more normal for people to find it slightly more stressful, draining, or mentally demanding to interact with other people, and so avoid it kinda reflexively when they can
And perhaps it’s not until that feeling gets to a point of causing impairment (as is the case with social anxiety) that you’re forced to grapple with how much is lost when you don’t interact with others