Falls suggests that people don’t seem to believe librarians when they explain that a given record doesn’t exist

This happened to me at my job, someone called in asking about something that didn’t exist and never did, and insisted with me that I was mistaken when I said we didn’t have it. When I asked where they got their information they said “ChatGPT” and when I suggested GPT was hallucinating they didn’t seem to understand the term.

Having that exchange IRL with a real human bring honestly kind of shook me up.