If these asshole companies would connect me to a person instead of a bot with worse hearing than me and stressful timing in between slow, garbled, repetitive prompts when I call, I’d have no issue whatsoever using a good old fashioned phone to set out and solve my problems.
Since I’m equally likely to deal with a bugged out robot whether I type at it or yell at it, I may as well exhaust the options where I can read instead of being forced to wait to be talked down to by a machine. (Clarify: I DO NOT use ChatGPT or other LLMs, I only use search engines)
The stress comes from not being able to talk to/reach people reliably by phone, not at the thought of just talking to a person over a call.
Companies think if a user gets frustrated and hangs up from the support line, that’s a good thing. One less complaint to deal with.
Even if the user is actually a prospective customer. They don’t track that.
Maybe we should start giving legal consequences for bad customer service. If you can’t get your complaint resolved over the phone in an hour, you can just claim your money back in court. Submit the recorded phone conversation, instant win. Make it easier to sue a company than to deal with their robots.
If these asshole companies would connect me to a person instead of a bot with worse hearing than me and stressful timing in between slow, garbled, repetitive prompts when I call, I’d have no issue whatsoever using a good old fashioned phone to set out and solve my problems.
Since I’m equally likely to deal with a bugged out robot whether I type at it or yell at it, I may as well exhaust the options where I can read instead of being forced to wait to be talked down to by a machine. (Clarify: I DO NOT use ChatGPT or other LLMs, I only use search engines)
The stress comes from not being able to talk to/reach people reliably by phone, not at the thought of just talking to a person over a call.
Companies think if a user gets frustrated and hangs up from the support line, that’s a good thing. One less complaint to deal with.
Even if the user is actually a prospective customer. They don’t track that.
Maybe we should start giving legal consequences for bad customer service. If you can’t get your complaint resolved over the phone in an hour, you can just claim your money back in court. Submit the recorded phone conversation, instant win. Make it easier to sue a company than to deal with their robots.