In a conversation at this year’s rich person convention—aka the World Economic Forum—Microsoft CEO Satya Nadella warned that AI will lose public support unless it’s used to “do something useful that changes the outcomes of people and communities and countries and industries.”
He did at least provide one real example of what he means by all this: “When a doctor can … spend more time with the patient, because the AI is doing the transcription and entering the records in the EMR system, entering the right billing code so that the healthcare industry is better served across the payer, the provider, and the patient, ultimately—that’s an outcome that I think all of us can benefit from.”
I expect that doctors agree. Unfortunately, in the U.S. at least, doctors are not in charge of these decisions. Money is. And, money is convinced this will get them more money, so AI is being forced down their throats. Just like everywhere else.
Money is greedy, money is fast, but money isn’t smart. We just remember the shit that worked, and forget all the failures along the way.