Most of the time people can read faster than you can talk, by the time someone finished spaking ~20 words i have already finished in half the time the (avarage) person has finished to speak.
Bonus points: some people can just communicate better by writing
On the flip side, it takes longer to type the text than it does to say it, plus verbal communication can be two ways even when the talking is mostly on one side because you can add acknowledgements when you understand without interrupting or you can interrupt when something is said that you don’t follow.
I do better with text myself, but communication is something where you need to meet in the middle, assuming you’re open to communication in the first place. If you just don’t want to communicate, then the easiest to blow off is the preferred method. Which actually is another reason I personally like text communication, because I can ignore it in the moment and get back to it later, but you can do this with calls by asking to schedule a call instead of taking it right then.
The thing is, people usually suck at explaining themselves… so instead of a <5 minute telephone interrogation, it’s suddenly a 15+ minute back-and-forth chat. But yes, I’d much rather answer a quick well-detailed text question.
Most of the time people can read faster than you can talk, by the time someone finished spaking ~20 words i have already finished in half the time the (avarage) person has finished to speak.
Bonus points: some people can just communicate better by writing
On the flip side, it takes longer to type the text than it does to say it, plus verbal communication can be two ways even when the talking is mostly on one side because you can add acknowledgements when you understand without interrupting or you can interrupt when something is said that you don’t follow.
I do better with text myself, but communication is something where you need to meet in the middle, assuming you’re open to communication in the first place. If you just don’t want to communicate, then the easiest to blow off is the preferred method. Which actually is another reason I personally like text communication, because I can ignore it in the moment and get back to it later, but you can do this with calls by asking to schedule a call instead of taking it right then.
The thing is, people usually suck at explaining themselves… so instead of a <5 minute telephone interrogation, it’s suddenly a 15+ minute back-and-forth chat. But yes, I’d much rather answer a quick well-detailed text question.
Exactly
I’ll instantly forget everything we talked about the second I hang up.
This, it’s not necessarily about efficiency as much as it is having it in writing, for me.
Yeah, I’m definitely the same way.
When I tell people to submit a ticket, it’s not to make them do extra work, it’s so I’ll actually remember to do it.