Helped a staff member where I work with this, was not fun.

• She speaks very little English
• Phone is set to display everything in Spanish
• She’s also very old, so phone is set to display everything in 72pt font
• Does not remember her password for ANYTHING, not even one we set together and wrote down to keep in her purse
• Personal email is Hotmail
• Recovery email on the Hotmail account belonged to her husband who died a decade ago
• Recovery phone number on the Hotmail account is her old phone number, no one has access to it
• Hotmail account recovery wants me to provide the subject line and send dates from three emails… There is zero chance of this

Went back and forth with Microsoft for days before we got her back in.